User support
You are facing an issue during a validation, SMS, email or QR code verification, or while accessing your workspace.
Contact supportSupport
Cridenty Support
Need help, a technical incident response or a question about a Cridenty validation?
This page is intended for users, administrators and partners experiencing an issue with a Cridenty workspace, a validation, a proof, an SMS, email or QR code verification.
Requests
What do you need?
Administrator support
You manage a Cridenty organization and need help with users, validation policies, proofs, workflows or security settings.
Request assistanceSecurity incident
You want to report a vulnerability, suspicious behavior or a security-related issue affecting Cridenty.
Report a security incidentService status
Check the status of the main Cridenty services to see whether an incident is in progress.
View service statusDiagnostics
Information to include in your request
To help us process your request, please include as much information as possible.
- Your organization or OrganizationId, if available
- The impacted page or workspace
- The type of action involved: validation, proof, QR code, SMS, email, call center, administration
- The exact error message, if available
- The date and time of the incident
- Your time zone
- A screenshot, if possible
- The browser, device or environment used
Never send passwords, secrets, private keys or sensitive business content in a support request.
Availability
Service status
Check the status of the main Cridenty services. In case of an incident, this helps determine whether the issue affects a shared service or a specific environment.
Verification API
Checking...
Validation service
Checking...
Proof serviceOperational
Administration interfaceOperational
Customer workspaceOperational
Call centerOperational
SMS verificationOperational
Email verificationOperational
QR code verificationOperational
Security
Critical incident or security suspicion
If you believe an account, organization, proof or workflow has been compromised, clearly include "Security incident" in your email subject.
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